Shipping policy
DELIVERY POLICY
At Laura Design, we work with trusted independent delivery companies to provide safe and reliable transportation of our furniture. Please read the following Delivery Policy carefully before placing your order.
DELIVERY AREAS
We currently offer delivery throughout Florida and selected locations within the United States.
If you require delivery outside our standard service areas, please contact Laura Design before placing your order to confirm availability and receive a delivery quote.
DELIVERY FEES
Delivery charges are not included in the purchase price of any product unless expressly stated in writing.
Laura Design works with multiple independent delivery companies. Therefore, delivery fees are quoted individually for each order and vary depending on several factors, including but not limited to:
- Delivery address and distance
- Type of residence (house, apartment, condominium, townhouse, commercial property, etc.)
- Floor level and elevator availability
- Accessibility to the delivery location
- Size, weight, and quantity of the items purchased
- Special handling requirements
- Building or community delivery requirements
The final delivery fee will be provided to the customer before the delivery is scheduled.
BUILDING & CONDOMINIUM REQUIREMENTS
Some apartment buildings, condominiums, gated communities, and commercial properties require a Certificate of Insurance (COI), proof of insurance, delivery permits, delivery reservations, or other documentation before allowing furniture deliveries.
It is the customer's responsibility to notify Laura Design of any building or community requirements as soon as possible after placing the order so we have enough time to coordinate with the delivery company and obtain any required documentation.
If additional insurance, permits, reservations, or building requirements result in additional costs, those costs are the responsibility of the customer and will be added to the delivery fee.
Failure to provide this information before the scheduled delivery date may result in delivery delays, rescheduling fees, or additional delivery charges.
DELIVERY SERVICES
Delivery services are provided by independent third-party carriers.
The level of service may vary depending on the delivery company selected and the destination.
Assembly, installation, furniture placement, removal of existing furniture, and disposal of packaging materials are not included unless expressly agreed to in writing. Additional services, when available, may be subject to extra charges.
DELIVERY TIMEFRAME
Estimated delivery times are:
- In-stock items: Approximately 3–15 business days.
- Custom-made furniture: Approximately 5–6 weeks, depending on production.
Estimated delivery dates are provided for convenience only and are not guaranteed. Laura Design is not responsible for delays caused by manufacturers, suppliers, shipping carriers, weather conditions, traffic, labor shortages, or other circumstances beyond our reasonable control.
CUSTOMER RESPONSIBILITIES
The customer is responsible for ensuring that:
- The furniture can safely fit through all entrances, hallways, stairways, elevators, and doorways.
- The delivery address and contact information provided are accurate.
- An adult (18 years or older) is present at the scheduled delivery time to receive the order.
- Building management, condominium associations, security, concierge services, or property management are notified in advance of the scheduled delivery whenever required.
Laura Design is not responsible if furniture cannot be delivered due to restricted access, building regulations, inaccurate information provided by the customer, or because the furniture does not fit through the available access points.
FAILED OR MISSED DELIVERIES
Additional delivery or redelivery charges will apply if delivery cannot be completed due to any customer-related circumstance, including but not limited to:
- No authorized person is present at the scheduled delivery time.
- Incorrect or incomplete delivery address or contact information.
- The customer failed to notify the building, condominium, or property management of the scheduled delivery.
- Building access is denied.
- Required permits, reservations, or insurance documents were not arranged in advance.
- Customer-requested rescheduling after the delivery has already been dispatched.
If the customer requests that completed merchandise be held after it is ready for delivery or pickup, Laura Design reserves the right to charge reasonable storage fees after a reasonable holding period.
INSPECTION UPON DELIVERY
Customers must inspect all merchandise immediately upon delivery.
Any visible damage, shortage, or delivery-related issue must be reported to Laura Design within 48 hours of delivery and accompanied by photographs.
Failure to report any damage within this period may affect our ability to process a claim.
LIABILITY
Responsibility for the merchandise transfers to the customer once the order has been delivered and accepted at the agreed delivery location.
Refusing delivery does not constitute a cancellation and does not entitle the customer to a refund.
Laura Design is not responsible for:
- Damage occurring after delivery.
- Damage resulting from improper handling, moving, assembly, or installation by the customer or third parties.
- Delays caused by manufacturers, suppliers, shipping carriers, weather conditions, traffic, labor shortages, or any other circumstances beyond our reasonable control.
CONTACT
Laura Design
Miami, Florida
📞 (305) 216-2787