Terms of service

Terms of Service

Last Updated: July 2026

Welcome to Laura Design. By accessing our website or placing an order, you agree to the following Terms of Service.

1. Custom Furniture Orders

Most of our furniture is custom-made specifically for each customer. Because every item is manufactured to your specifications, all custom orders require a deposit before production begins.

Once production has started, orders cannot be canceled, modified, or refunded.

2. Payment Terms

  • A 50% deposit is required to begin production.
  • Orders over $20,000 may require additional progress payments.
  • The remaining balance must be paid before delivery unless otherwise agreed in writing.

3. Returns & Refunds

Due to the custom nature of our products:

  • Custom furniture is final sale.
  • Deposits are non-refundable.
  • Ready-to-ship items may only be returned if approved in writing and may be subject to a restocking fee.
  • Clearance, floor models, and sale items are sold AS IS and are final sale.

4. Shipping & Delivery

Delivery dates are estimates and are not guaranteed.

Customers are responsible for ensuring that furniture will fit through doors, elevators, stairways, and hallways before delivery.

Additional delivery charges may apply if:

  • Delivery must be rescheduled.
  • The customer is unavailable.
  • White glove delivery requires additional labor.
  • Building requirements cause delays.

For condominium buildings, customers are responsible for obtaining any required COI (Certificate of Insurance) before delivery.

5. Inspection Upon Delivery

Customers should inspect all merchandise upon delivery.

Any shipping damage or manufacturing issue must be reported within 48 hours after delivery, accompanied by photographs.

Normal variations in wood grain, fabric texture, leather, marble, travertine, and handcrafted finishes are not considered defects.

6. Product Variations

Because many of our products are handmade:

  • Colors may vary slightly from website images.
  • Fabric dye lots may differ.
  • Natural stone patterns are unique.
  • Wood grain and finish variations are expected.

These characteristics are part of the beauty of handcrafted furniture.

7. Order Cancellations

Orders may only be canceled before production begins and only with written approval from Laura Design.

Once production or shipping has started, cancellations are not permitted.

8. Warranty

Manufacturer warranties vary by product.

Laura Design will assist customers with warranty claims whenever applicable.

Warranty does not cover:

  • Normal wear and tear
  • Improper use
  • Accidental damage
  • Water damage
  • Pet damage
  • Commercial misuse

9. Interior Design Services

Interior design recommendations are based on customer preferences and available information.

Final purchasing decisions remain the responsibility of the customer.

10. Website Information

We strive to keep pricing, descriptions, dimensions, and availability accurate.

However, errors may occasionally occur.

Laura Design reserves the right to correct pricing errors or cancel orders resulting from obvious pricing mistakes.

11. Limitation of Liability

Laura Design shall not be liable for indirect, incidental, consequential, or special damages arising from the purchase or use of our products.

Our maximum liability shall not exceed the amount paid for the specific product purchased.

12. Force Majeure

Laura Design shall not be responsible for delays caused by events beyond our control, including but not limited to:

  • Hurricanes
  • Floods
  • Fires
  • Supply chain disruptions
  • Material shortages
  • Labor shortages
  • Government actions
  • Transportation delays

13. Governing Law

These Terms shall be governed by the laws of the State of Florida.

Any disputes shall be resolved exclusively in the courts located in Miami-Dade County, Florida.

14. Contact Information

Laura Design
2434 Nw 20 St Miami Fl 33142
United States

Email: info@lauradesign.miami

Phone: (305-216-2787)